Salesforce ADM-261 : Service Cloud Administration

Correct grading

The scoring system of our ADM-261 exam torrent absolutely has no problem because it is intelligent and powerful. First of all, our researchers have made lots of efforts to develop the scoring system. So the scoring system of the ADM-261 test answers can stand the test of practicability. Once you have submitted your practice. The scoring system will begin to count your marks of the ADM-261 exam guides quickly and correctly. You just need to wait a few seconds before knowing your scores. The scores are calculated by every question of the ADM-261 exam guides you have done. So the final results will display how many questions you have answered correctly and mistakenly. You even can directly know the score of every question, which is convenient for you to know the current learning condition.

Printable format of the PDF version

Some people prefer to read paper materials rather than learning on computers. Of course, your wish can be fulfilled in our company. We have PDF version ADM-261 exam guides, which are printable format. You can print it on papers after you have downloaded it successfully. If you want to change the fonts, sizes or colors, you can transfer the ADM-261 exam torrent into word format files before printing. There are many advantages of the PDF version. Firstly, there are no restrictions to your learning. You can review the ADM-261 test answers everywhere. You spare time can be made good use. Secondly, you can make notes on your materials, which will accelerate your understanding of the ADM-261 exam guides. In a word, our company seriously promises that we do not cheat every customer.

All of our considerate designs have a strong practicability. We are still researching on adding more useful buttons on our ADM-261 test answers. The aim of our design is to improve your learning and all of the functions of our products are completely real. Then the learning plan of the ADM-261 exam torrent can be arranged reasonably. You need to pay great attention to the questions that you make lots of mistakes. If you are interested in our products, click to purchase and all of the functions. Try to believe us and give our ADM-261 exam guides a chance to certify.

Flexible operation

The operation of our ADM-261 exam torrent is very flexible and smooth. Once you enter the interface and begin your practice on our windows software. You will easily find there are many useful small buttons to assist your learning. The correct answer of the ADM-261 exam torrent is below every question, which helps you check your answers. We have checked all our answers. So you can check the answers breezily. In addition, the small button beside every question can display or hide answers of the ADM-261 test answers. You can freely choose the two modes. At the same time, there is specific space below every question for you to make notes. So you can quickly record the important points or confusion of the ADM-261 exam guides.

Salesforce ADM-261 Exam Syllabus Topics:

Salesforce Service Cloud Administration Sample Questions:

Question #1
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)

A. Use anassignment rule to assign new cases to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use a workflow rule to send an email to the product manager

Question #2
Universal Health Service is setting up Knowledge in its contact center for agents so they can research articles while taking calls. The company needs to migrate the existing knowledge base of documents and images into Salesforce. Which step will be required fort he implementation? Choose 3 answers

A. Match each new article to an existing article type
B. Create multiple CSV files, one for each article type
C. Create HTML files referencing image to be uploaded
D. Load all articles with the Apex data loader tool
E. Create a single CSV file, including all article types

Question #3
UniversalContainers initiates cases based on electronictransmissions from power units. The case management process is as follows:
A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needsto contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on arelated custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers

A. Account team relationship to the primary contact
B. Case closure rules on the original case
C. Work order and customer contact escalation requirements
D. Visibility and access to thework order records
E. Total number of account and contact records in the database

Question #4
Universal Containers wants to implement a new web presence to support its customers. It has provided the following requirements:
* Ability for visitors to search Knowledge articles without registering or logging in
* Ability for over one million registered customers to securely submit cases and view the status of those cases
* Ability to display white papers to registered customers
* Ability for registered customers to save favorite Knowledge articles for easy access later What should the consultant recommend as part of the solution?

A. Implement Customer Communities with Content.
B. Implement Employee Communities with Content.
C. Implement Customer Communities with Knowledge.
D. Implement Partner Communities with Knowledge.

Question #5
What should a Consultant recommend to ensure Live Agentchat requests contain enough information for Reps to effectively respond?

A. Configure a Live Chat Validation Rule.
B. Customize the Pre-chat form.
C. Configure Lightning Guided Engagement.
D. Customize the Lightning Console chat page.

Solutions: