BBPSD CSFX : Customer Service

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. The three generally recognised types of customer are assertive, analytical and:

A) Aggressive.
B) Amiable.
C) Aware.
D) Authoritative.

2. Many organisations have something called a USP. This means they have a:

A) Unique selling point.
B) Unique sales position.
C) Unusual service product.
D) Unique sales pitch.

3. When establishing standards of customer service it is helpful if they are specific, time bound and:

A) Achievable.
B) All of the above.
C) Measurable.
D) Realistic.

4. When dealing with Internal customers you must:

A) Apply the same level of service as external customers receive.
B) Ensure that you obtain payment details.
C) Check that they have authority to purchase.
D) Make sure you have dealt with external customers first.

5. It is important to give an internal customer a good customer experience because:

A) They are more likely to be a returning customer.
B) They are equally as important as external customers.
C) They are more important than external customers.
D) They are more likely to complain than external customers.

Solutions: