EXIN ITILFNDv4 : ITIL 4 Foundation

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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question #1
What is the value of a service?

A. The benefits, usefulness, or importance of the service, as perceived by the stakeholders
B. The amount of money that is created or saved for the service consumers by using the service
C. A result for a stakeholder enabled by the outputs of the service
D. A tangible or intangible deliverable of the service

Question #2
Which activity is part of the 'continual improvement' practice?

A. Identifying the cause of unplanned interruptions to service
B. Improving relationships with and between stakeholders
C. Handling compliments and complaints from users to identify improvements
D. Prioritizing and creating business cases for improvement initiatives

Question #3
Which 'service level management' activity helps staff to deliver a more business-focused service?

A. Understanding the ongoing requirements of customers
B. Measuring low-level operational activities
C. Creating targets based on the percentage of uptime of a service
D. Using complex technical terminology in service level agreements (SLAs)

Question #4
Which statement about service offerings is CORRECT?

A. Service offerings include the transfer of goods from the consumer to the provider
B. The same product can be used as a basis for more than one service offering
C. Service offerings describe service actions performed by users
D. Each service should be described to consumers as a single service offering

Question #5
Which organization delivers outputs or outcomes of a service?

A. A service consumer delivers outcomes of the service
B. A service provider delivers outcomes of the service
C. A service consumer delivers outputs of the service
D. A service provider delivers outputs of the service

Solutions: