Avaya 3306 : Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam

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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. For Avaya Quality Monitoring, what is the name of the Microsoft SQL database that needs to be backed up?

A) Avaya_QM database
B) Witness database
C) Wware database
D) Verint database

2. You have the following servers:
1.Avaya Contact Recorder Master
2.Avaya Contact Recorder Standby
3.Avaya Contact Recorder Slave
4.Centralize Search and Replay Server
What is the correct order for upgrading the Avaya Contact Recorder Servers?

A) 4, 1, 3, 2
B) 1, 3, 2, 4
C) 2, 1, 3, 4
D) 3, 1, 2, 4

3. A customer has installed two Network Interface Cards (NICs) on an Avaya Contact Recording server, and they are unable to capture Real-time Transport protocol (RTP) packets.
What are three possible reasons they are encountering this problem? (Choose three)

A) Both NICs belong to the same subnet, and are on a different subnet than CLAN/H323, and AES IP address defined.
B) The wrong NIC has been selected to use for RTP.
C) There is no network path between both NICs and the recorded IP phones.
D) There is no network path between the Avaya Aura@ Communication Manager Media resources and the NIC on the Avaya Contact Recording server to use for RTP.

4. A technician is trying to integrate the Avaya Aura Contact Recorder with the Avaya Aura@ Contact Center SIP based Contact Center.
What are three pieces of information that are required to get the Avaya Aura@ Contact Center to communication with Avaya Contact Recorder? (Choose three)

A) Communication Control Toolkit Windows Domain details
B) Communication control Toolkit IP address
C) Avaya Aura@ Contact Center Meridian Link Services IP address
D) Communication Control Toolkit username
E) Application Enablement Services IP address

5. If an Avaya Contact Recorder stops recording, which three should be checked? (Choose three)

A) The Recorder Status Pages
B) The alarms
C) The Avaya Contact Recorder service status
D) The BDR service status
E) The MSSQL Server Status

Solutions: