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Avaya 6402 Exam Syllabus Topics:

Section	Objectives
Topic 1: Troubleshooting	- Problem diagnosis 1. Diagnostic and monitoring tools 2. Call processing issues 3. SIP and network troubleshooting 4. Endpoint registration problems
Topic 2: Installation and Initial Configuration	- System deployment 1. Software installation and licensing 2. Hardware installation 3. Initial system configuration
Topic 3: Applications and Unified Communications	- Integrated applications 1. Voicemail configuration 2. Mobility and remote worker support 3. one-X Portal and collaboration features
Topic 4: Networking and SIP Integration	- Network services 1. Security and firewall considerations 2. LAN and WAN connectivity 3. SIP trunk configuration
Topic 5: IP Office Solution Architecture	- Platform fundamentals 1. Deployment scenarios 2. IP Office editions and components 3. System architecture
Topic 6: User and Telephony Configuration	- Endpoint configuration 1. User profiles and extensions 2. Hunt groups and call routing 3. IP phones and digital phones
Topic 7: System Maintenance and Verification	- Operational management 1. Backup and restore procedures 2. System testing and validation 3. Software upgrades

Avaya IP Office Implementation Sample Questions:

Question 1

Given the following System Short Codes and system settings:

What will happen if a user attempts to dial the 500 Short Code?

A. The system will timeout and no extension will be dialed.
B. Extension 210 will be dialed after 4 seconds.
C. Extension 210 will be dialed
D. Extension 203 will be dialed.

Question 2

In the exhibit, the User Profile for Amy Clement shows button programming. All buttons have a small lock that appears to the left of the button. What does the lock indicate?

A. The buttons ate unavailable to users setas Basic Worker.
B. The buttons only appearwhen the useris set to be a Public User.
C. The buttons have been programmed within User Rights.
D. The buttons can be changed or configured by the user.

Question 3

A user wants to log in to Avaya one-X@ Portal for IP Office. Which is the correct URL with the default port?

A. http://<servername>:8081/onexportal
B. http://<servername>:7070/onexportal
C. http://<servername>:8888/onexportal
D. http://<servername>:8089/onexportal
E. http://<servername>:8080/onexportal

Question 4

Which statement about upgrading an existing IP Office system is true?

A. You have to purchase all licenses again.
B. You can upgrade only at midnight.
C. You need a new SD card.
D. You need an upgrade license.
E. You can upgrade at any time with no additional requirements.

Question 5

On a customer system only three out of four analog trunks are connected to a provider. What should be configured for the fourth trunk port?

A. The Line Appearance ID should be set to 700.
B. The Trunk has to be set to Out of Service.
C. TheIncoming Call Route needs to be set to DataCall.
D. The Line GroupID needs to be set toDefault.

Solutions:

Question 1
Answer: D

Question 2
Answer: C

Question 3
Answer: E

Question 4
Answer: D

Question 5
Answer: B