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Avaya 133-S-715.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design & Optimization | 15% | - High availability and redundancy - Scalability and capacity planning - Performance tuning and best practices |
| Configuration & Administration | 25% | - Agent groups, skills and queues - Routing strategies and workflows - User, role and permission management |
| System Architecture & Overview | 20% | - Deployment models and topology - Avaya Interaction Center components - Communication protocols and interfaces |
| Maintenance, Troubleshooting & Reporting | 15% | - Backup, restore and upgrades - Reporting, analytics and monitoring - Log analysis and fault isolation |
| Installation & Implementation | 25% | - Database configuration - Server and software installation - Integration with telephony infrastructure |
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