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Who should take the ITILSC-OSA exam
The PeopleCert ITILSC-OSA Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITILSC-OSA Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITILSC-OSA Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITILSC-OSA Exam then he should take this exam.
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Who Needs ITILSC-OSA Test?
Those required to pass the ITILSC-OSA exam are in IT professions such as applications support, configuration manager, availability manager, IT operations manager, and network support. There are also those like database administrator and network control & operation. If you are concerned with the OSA processes alongside functions and require an intensive awareness of how such areas can contribute to enhancing the quality in support of IT services in a given organization, then it is sensible to apply for such an exam. However, anyone else can take it based on his/her objectives and goals for his/her career. Passing the ITILSC-OSA exam leads to the ITIL Operational Support and Analysis certificate.
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operational Activities | - IT operations management practices - Monitoring and control activities |
| Service Operation Principles | - Purpose and value of Service Operation - Functions and processes in Service Operation lifecycle phase |
| Incident Management | - Incident lifecycle and workflow - Major incident handling |
| Event Management | - Event detection and filtering - Event correlation and response |
| Service Desk | - Service desk structure and models - Roles and responsibilities of service desk |
| Access Management | - Identity and access control principles - Authorization and rights management |
| Problem Management | - Root cause analysis techniques - Known error database usage |
| Request Fulfilment | - Request models and workflows - Standard service requests handling |
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