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HP HP3-F13 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Value and Business Outcomes | - Value-based selling for managed services - ROI and long-term service contracts |
| Building a Profitable Service Strategy | - Identifying revenue opportunities in service offerings - Aligning SMS with customer lifecycle value |
| HP Service Portfolio Positioning | - Bundling hardware, software, and services for value - Positioning HP services for profitability |
| Service Management Strategy (SMS) Fundamentals | - Understanding SMS in HP service portfolio - Core principles of service management strategy |
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