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HP HP2-I17 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Printing Portfolio Overview | 25% | - Use cases and target customer segments - Key specifications and technologies - HP LaserJet and InkJet product families |
| Features, Benefits and Value Proposition | 30% | - Cost-per-page and efficiency advantages - Solutions differentiation and added value - Security, reliability and sustainability features |
| Competitive Positioning | 20% | - HP unique selling points - Addressing competitive objections - Comparison with competing solutions |
| Customer Needs Analysis & Sales Process | 25% | - Identify customer printing requirements - Consultative sales approach - Match products to business needs |
HP Selling HP Printing Hardware 2020 Sample Questions:
Question 1
An SMB customer with multiple offices wants to find an easy way to create a security policy for their entire HP printing and imaging fleet. What should you recommend for this customer?
A. Access Control Printing Solutions
B. HP JetAdvantage Security Manager
C. HPWebJetadmin
D. Smart Document Scan Software (SDSS)
Question 2
A new customer is considering a refresh of the company's printers and supplies. What question should you ask of the person in charge of printers and supplies?
A. How much energy do your current printers consume and what are your energy goals?
B. How many employees are currently working from public places?
C. What kind of security policy does the company have in place and are you meeting your targets?
D. How important is access to mobile printing capabilities?
Question 3
Your customer is interested in HP Care Pack services for their printers that are out of warranty. What should you tell your customer?
A. Post-Warranty Care Pack services are available in one- and two-year increments.
B. Care Pack services can only be purchased for printers that pass inspection by HP security advisors.
C. Customers with existing Managed Print Service (MPS) contracts can add Care Packs in a co-management approach.
D. Care Pack services must be purchased during the life of the warranty on the product.
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: A |
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