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Pegasystems PEGACPCSD23V1 : Certified Pega Customer Service Developer 23

PEGACPCSD23V1 real exams

Exam Code: PEGACPCSD23V1

Exam Name: Certified Pega Customer Service Developer 23

Updated: Aug 15, 2026

Q & A: 0 Questions and Answers

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PEGACPCSD23V1 exam dumps

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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:

SectionObjectives
Application Development in Pega Platform- Data and Integration
  • 1. REST and external system integration
    • 2. Data pages and data modeling
      - UI and User Experience
      • 1. Section rules and UI design
        • 2. Dynamic layouts and responsiveness
          Pega Customer Service Application Design- Omni-channel Service Experience
          • 1. Customer engagement flows
            • 2. Interaction channels configuration
              - Customer Service Case Management
              • 1. Case types and data model usage
                • 2. Case lifecycle and stages
                  Security and Application Governance- Security Model
                  • 1. Access roles and privileges
                    • 2. Authentication and authorization basics
                      Business Logic and Automation- Case Automation
                      • 1. Automation of workflows
                        • 2. Service level agreements (SLAs)
                          - Decisioning and Routing
                          • 1. Routing and assignment rules
                            • 2. Business rules configuration
                              PEGACPCSD23V1 Related Exams
                              PEGACPSA25V1 - Certified Pega System Architect 25
                              PEGACPCSD25V1 - Certified Pega Customer Service Developer 25
                              PEGAPCSA87V1 - Pega Certified System Architect (PCSA) 87V1
                              PEGAPCDS85V1 - Pega Certified Data Scientist (PCDS) 85V1
                              PEGACPDS24V1 - Certified Pega Data Scientist 24
                              Related Certifications
                              Pega CSA
                              Pega Certified System Architect (PCSA) 8
                              Pega PCDS
                              Certified Senior System Architect
                              Pega PCDC
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