Salesforce Slack-Admn-201 : Salesforce Certified Slack Administrator

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Salesforce Certified Slack Administrator Sample Questions:

1. Bella is a Workspace Admin at a company with 3,500 employees. She is receiving complaints from her colleagues that "Slack is too noisy". Her team is bothered by frequent use of @here and @channel in public channels. She has never evaluated or changed the default settings, so she wants to change how those notifications work in her workspace.
How can Bella change her workspace's messaging restrictions to minimize disruption?

A) Restrict @here and @channel usage to Owners and Admins only.
B) Restrict public channel posting to just Owners and Admins.
C) Set @here and @channel to be used only in private channels, where membership is more limited.
D) DM each user who uses the @here and @channel mentions and ask them not to do this in large channels.

2. Your organization is in the process of determining its Slack Enterprise Grid design.
The latest draft proposal is a multi-workspace design that includes:
* Focused workspaces for each major business function,
* Global and Social workspaces where all organization members will be added,
* Separate workspaces for each major external partner.
You need to evaluate the current proposal and communicate potential issues to the team leading the Enterprise Grid design and launch.
What is the most relevant issue to communicate to the team about the challenges of the current proposal?

A) It creates challenges related to context switch and scalability in your Enterprise Grid.
B) It presents challenges from both admin control and user management perspectives.
C) It presents issues from a Slack Connect security perspective.
D) It has high risk of notification and message noise compared to a single workspace design.

3. When a workspace's settings are changed to make single sign-on (SSO) mandatory, which series of events will members experience?
(Select the best answer.)

A) They'll receive a notification from their SSO provider and be logged out immediately from the Slack workspace.
B) They'll be immediately logged out and be required to authenticate their identity using SSO before logging back in.
C) They'll receive an email that contains a link they'll use to connect and authenticate their Slack account with their account in their SSO provider.
D) They'll receive a Slackbot message in the workspace requiring them to click an authentication link to validate SSO.

4. Your company has just hired 10 new employees in the Los Angeles (LA) region. All 10 of these employees are currently working remotely as there is no physical office. You need to enable the LA employees, as well as other employees visiting LA, to discuss events, meetups, and volunteer opportunities.
What is the best way to facilitate this conversation?
(Select the best answer.)

A) Create a public channel (ex. #social-LA) and add the 10 people aligned to the LA region.
B) Create a Slack Connect channel with the 10 people aligned to the LA region.
C) Create a group direct message (DM) with the 10 employees in the LA region.
D) Initiate direct messages (DMs) with each of the 10 employees aligned to the LA region.

5. The marketing team at ACME Ltd has 10 team members and has a public channel called #marketing- discussion. The team collaborates and shares ideas on this channel. Now, other teams have joined, so the total channel membership is 50.
The marketing director has the following needs:
* There is an urgent marketing idea that must be prioritized in tomorrow morning's planning meeting.
* The 10 team members are the only ones attending the planning meeting.
* The 10 team members need to be notified before the meeting.
Of note, the marketing director sends urgent re-prioritization messages weekly.
How should the marketing director reach the marketing team?

A) Use @here and @channel to notify the entire channel of the change.
B) Post a message to #marketing-discussion, without notifying anyone.
C) Create an @marketing-team user group and use the @marketing-team user group in #marketing- discussion to communicate the change in priority to the team that needs to be informed for tomorrow's team meeting.
D) Send a separate direct message to each of the 10 team members notifying them of the change.

Solutions: