IBM 000-591 : Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3

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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement a discovery engine using IBM Tivoli Application Dependency Discovery Manager (TADDM). There are several DMZs containing Windows servers to be scanned. Which configuration matches the customer's requirements?

A) A separate TADDM server for each DMZ
B) An anchor server in each DMZ
C) A separate TADDM server for each DMZ with one central database
D) An anchor server and gateway server in each DMZ

2. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Buy an additional 5,000 end user licenses
B) Buy an IBM SmartCloud Control Desk for Internal Service Provider license
C) Build a separate instance of IBM SmartCloud Control Desk
D) Define the new users in the existing IBM SmartCloud Control Desk

3. A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A) knowledge-based systems
B) runbook automation
C) a customer relationship management system
D) financial management

4. A customer is planning to implement IBM SmartCloud Control Desk and IBM Tivoli Application Dependency Discovery Manager (TADDM). The solution will cover 5.000 end users and a data center with 600 servers running Windows, Linux, and UNIX operating systems. There will be 50 people in the IT department using the solution and one TADDM domain server scanning the whole environment.
Which statement is true if the customer wants to build three separate environments for development, test, and production?

A) Only TADDM licenses are tripled.
B) The required licenses number does not change.
C) The required number of all licenses is doubled because the development environment does not require separate licenses.
D) The required number of all licenses is tripled.

5. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs always have to be adjusted to match the customer's actual status.
B) KPIs are defined according to the IT customer requirements.
C) KPIs should always be measured by percentage.
D) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).

Solutions: