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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which three statements are true about building Digital Customer Service (DCS) applications?

A) DCS application can be embedded in other sites.
B) DCS includes a "reference implementation template" that illustrates recommended implementation practices.
C) Only one version of a DCS application can be active in production at any time.
D) Many DCS applications can be active in production at the same time.

2. You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?

A) You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B) You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
C) You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
D) You have to edit the e-mail template and add HTML code to customize the standard text section.

3. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
B) The batch job for recommendations has not been executed.
C) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
D) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
E) The profile CSO_ENABLE_SVC_KMHOME is set to Y.

4. Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A) In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
B) Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
C) Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
D) Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
E) Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

5. Digital Customer Service application configuration settings in json.cfg include which four options?

A) Default notification preferences
B) Default chat channel preferences
C) Knowledge management language locales
D) Knowledge management article links
E) Default communication preferences
F) Product and category filtering
G) Default timezone
H) Service request links

Solutions: