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Cisco 642-165 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Agent and Supervisor Features | - Desktop Functions
|
| Topic 2: Script Development | - Editor and Workflow
|
| Topic 3: Cisco Unified Contact Center Express Architecture | - Solution Overview
|
| Topic 4: Reporting and Monitoring | - Historical and Real-Time Reporting
|
| Topic 5: Installation and Initial Configuration | - Platform Setup
|
| Topic 6: Troubleshooting and Maintenance | - System Support
|
| Topic 7: Application Configuration | - Contact Center Applications
|
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