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Nortel 920-182 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting | 10% | - Service recovery procedures - Common installation and configuration issues - Log analysis and error resolution |
| Topic 2: Administration & Maintenance | 20% | - Monitoring and system health checks - Software updates and patches - Backup and restore procedures - User account and mailbox management |
| Topic 3: Installation Procedures | 25% | - Pre-installation preparation and checks - License file activation - Software installation and configuration - Post-installation verification |
| Topic 4: System Overview & Architecture | 20% | - Integration with Communication Server 1000 - CallPilot RIs.5.0 components and hardware platforms - System requirements and capacity planning |
| Topic 5: Basic Configuration | 25% | - Voice messaging and mailbox configuration - Integration with PBX and telephony interfaces - Network and IP configuration - System parameters and database setup |
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