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Salesforce AP-207 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Metering, Billing, and Usage Management | - Billing processes
|
| Topic 2: Customer Engagement and Experience | - Digital customer experience
|
| Topic 3: Integration and Data Management | - System integration concepts
|
| Topic 4: Salesforce Energy & Utilities Cloud Capabilities | - Core platform capabilities
|
| Topic 5: Energy and Utilities Industry Fundamentals | - Energy and utilities business processes
|
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
Question #1
An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?
A. Service Cloud
B. Configure Prince Quote (CPQ)
C. Contract Lifecycle Management (CLM)
D. Energy and utility Base
Question #2
An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?
A. A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
B. A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
C. The Customer Acquisition Management application cannot support unauthenticated self serve portal users
D. A consultant should create new permission sets to grant appropriate access to all required objects.
Question #3
A multinational energy company distributes energy to several countries with different tariffs. For their Energy and Utilities Cloud implementation, they want to allow each country only to have access to its respective price.
How can this be done with Industries CPQ?
A. One Price List should be configured for each country, and Advanced Rules need to be configured to make the Price List eligible only for its respective country.
B. One Price Book should be configured for each country, and Context Rules need to be configured to make the Price Book eligible only for its respective country.
C. One Price List should be configured for each country, and Context Rules need to be configured to make the Price List eligible only for its respective country.
D. One Price Book should be configured for each country, and Advanced Rules need to be configured to make the Price Book eligible only for its respective country.
Question #4
An energy company wants to send to its customers various types of communication via digital channels. Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9
A. Service Cloud
B. Sales Cloud
C. Marketing Cloud
D. Communications Cloud
Question #5
Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?
A. Omnichannel data access
B. Metadata API
C. Streaming data API
D. SSO data access
Solutions:
| Question #1 Correct Answer: A,D | Question #2 Correct Answer: A | Question #3 Correct Answer: C | Question #4 Correct Answer: C | Question #5 Correct Answer: A |


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