Apple 9L0-005 : Apple Desktop Service Certification Exam

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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

Question 1

A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A. Replace the logic board.
B. Reinitialize the hard disk and reinstall the Mac OS.
C. Replace the internal hard drive with a known-good hard drive.
D. Try to start up from a bootable CD or DVD.

Question 2

Which of the following are visual and audible cues of a normal Mac startup sequence. SELECT ALL THAT APPLY

A. Startup chime sounds.
B. Flashing question mark appears on display.
C. Computer beeps three times.
D. Fans turn off.
E. Apple logo appears on display.

Question 3

Which of the following is ALMOST CERTAINLY a hardware-related problem?

A. Distorted video at startup
B. Blinking question mark at startup
C. Error beep at startup
D. No video at startup

Question 4

When setting up a minimal system using the component isolation technique, you start with only the components necessary to _____.

A. boot the system into Mac OS X
B. boot the system into Open Firmware diagnostics
C. boot the system into Mac OS 9
D. hear a boot chime and/or see a flashing question mark on a display

Question 5

Examine the exhibit. Notice the lack of IP address information for built-in Ethernet. What is the most likely cause of this condition?

A. No DHCP server available.
B. AppleTalk is active.
C. No active Ethernet link.
D. Incorrect DNS entry.

Solutions: