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Apple 9L0-005 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting Methodology | 25% | - Customer Interaction and Problem Isolation
|
| Disassembly, Repair and Reassembly | 25% | - Disassembly Procedures
|
| Software and Firmware | 15% | - Firmware Updates and Configuration
|
| Product Knowledge and Specifications | 20% | - Apple Desktop Product Line Overview
|
| Safety and Environmental Guidelines | 15% | - Electrostatic Discharge (ESD) Safety
|
Apple Desktop Service Certification Sample Questions:
Question 1
What does Apple recommend you do before replacing or installing any internal parts in an Xserve?
A. Unlock all drive module bays.
B. Remove the Xserve from its rack.
C. Press the System Identifier button.
D. Remove all drive modules from the Xserve.
Question 2
Which of the following is NOT a valid power mode in recent Macintosh computers?
A. Safe Sleep
B. Secure Sleep
C. Sleep
D. Shut Down
E. Awake
Question 3
What is the function of the PMU in an Apple desktop computer?
A. The PMU controls all aspects of power flow.
B. The PMU controls the speed of the hard drive.
C. The PMU manages all communication with attached peripherals.
D. The PMU manages the amount of virtual memory used.
Question 4
What is the main function of Server Monitor?
A. It provides detailed status of Xserve hardware functionality.
B. it executes a full suite of diagnostics on all internal Xserve hardware.
C. It monitors the Mac OS X Server operating system and reports on any crashed processes.
D. It provides the video driver software to support connection of an Apple Cinema display to an Xserve running Mac OS X Server.
Question 5
Which one of the following is NOT a risk when working around CRTs?
A. Toxic materials
B. Implosion
C. Electric shock
D. Overheating
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: D |
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