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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Employee Dispute Resolution | - Initiating & Managing the Process - Peer Review Concept & Process - Root Causes of Process Failure - Role of the Review Panel |
| Talent Management | - Compensation & High Potential Management - Talent Identification & Development - Competency Framework & Assessment - Talent & Succession Planning - Retention & Engagement Strategies |
| Conflict Resolution | - Types & Stages of Conflict - Communication & Active Listening - Conflict Resolution Styles - Constructive Resolution Techniques |
| Conducting Effective Performance Reviews | - Goal Setting & Standard Definition - Performance Management Process - Feedback & Communication Skills - Development Planning & Coaching - Review Preparation & Delivery |
| Anger Management | - Understanding Anger & Triggers - Anger Control Strategies - Communication for Managing Emotions - Impact of Anger on Work & Behavior |
| HR Training for Non HR Managers | - Skills Inventory & Forecasting - Diversity, Privacy & Legal Issues - Defining Human Resources - Job Analysis & Descriptions - Recruitment & Selection Process - Compensation, Benefits & Discipline - Employee Orientation & Training - Termination & Exit Procedures - Interviewing & Candidate Evaluation |
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