SAP C_BOSUP_90 : SAP Certified Support Associate - Incident Management with SAP BusinessObjects

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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question 1

Which of the following sentences describes the process flow as depicted in the attached picture?

A. Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
B. User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
C. User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
D. Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.

Question 2

You receive a customer message where several issues are reported.
What will be your next step?

A. Start message processing without contacting the customer.
B. Ask the customer to create one message per issue.
C. Ask your colleagues for processing this message.
D. Solve all issues in the message, because it is beneficial for customers to report several issues in one message.

Question 3

What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

A. The Initial Response Time (IRT)
B. The maximum time for providing corrective action for critical issues
C. The dedicated support consultant that has been assigned to the customer
D. The products supported as defined in the SLA

Question 4

Which Service Desk feature provides all the functions to analyze and monitor an entire SAP solution centrally?

A. Root Cause Analysis
B. Implementation Roadmap
C. Solution Manager Diagnostics
D. SAP Notes

Question 5

Which application within Root Cause Analysis should be used to add a Technical System?

A. Diagnostic Setup
B. Agent Administration
C. System Conflict Resolution
D. System Maintenance

Solutions: