Salesforce FS-Con-101 : Salesforce Certified Field Service Consultant

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Salesforce Certified Field Service Consultant Sample Questions:

1. A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should theConsultant recommend to meet this requirement?

A) Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
B) Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
C) Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
D) Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

2. Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?

A) Uncheck the Geocoding field on the Contractor's profile.
B) Add the ExcludeTechnician from Geolocation Tracking permission to a permission set and assign it to contractors.
C) A Uncheck the Collect Service Resource Geolocation History field in Field Service MobileSettings.
D) Set the Geolocation Update Frequency field to zero for contractors.

3. Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

A) Service Appointments and Service Appointment Line Items
B) Work Orders with Products Consumed
C) Work Orders with Work Order Line Items
D) Work Orders with Service Appointments

4. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

A) Entitlements
B) Work Order Record Types
C) Work Types
D) Entitlement Templates

5. Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.
How can this be configured?

A) Include the Match Territory WorkRule in the Scheduling Policy.
B) Mark the Service Territory's Resources as Required on the Service Appointments.
C) Include the Resource Availability Work Rule in the Scheduling Policy.
D) Ensure the Resource's Address is in the same Territory as the Service Appointments.

Solutions: