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Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path
You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.
The following course is highly recommended as part of your preparation for the certification exam.
Courses Recommended:
- Configuring Call Flows
- Administering the CIC System
- Interaction Center Core Engineer (ICCE) Bootcamp
How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Introduction
Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, California. Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.
For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experience. Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.
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Genesys GE0-601 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Best Practices | - System monitoring and issue resolution - Contact flow debugging |
| Topic 2: Administration and Configuration | - User and role management - Queues, divisions, and permissions |
| Topic 3: Integrations and APIs | - API fundamentals and authentication - CRM and third-party integrations |
| Topic 4: Digital Channels and Omnichannel Handling | - Email, chat, and messaging channels - Workgroup and queue management |
| Topic 5: Genesys Cloud Architecture and Core Concepts | - Platform architecture overview - Core components and services - Multi-tenant cloud fundamentals |
| Topic 6: Call Routing and Contact Flows | - Skills-based and data-driven routing - Architect flows configuration - Inbound and outbound routing logic |
| Topic 7: Reporting and Analytics | - Interaction and queue analytics - Performance dashboards |
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