Huawei H21-287_V1.0 : HCSP-Presales-Service(AICC) V1.0

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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When sizing the storage for an AICC deployment, the formula (Number of Recorded Channels) * (Hours per Day) * (Bits per Second) * (3600 seconds) / (8 bits/byte) is used to calculate what?

A) The CPU utilization of the media servers.
B) Daily network bandwidth consumption.
C) The number of concurrent agents supported.
D) Daily storage consumption for call recordings in bytes.

2. The Erlang B formula is used specifically for calculating the number of trunk lines required based on offered traffic and a target Grade of Service, not the number of agents.

A) False
B) True

3. What is the main technical challenge in achieving "lip-sync" in video calls within the AICC UAP?

A) Compressing the video enough to save bandwidth.
B) Synchronizing the audio and video streams so they are not noticeably out of alignment.
C) Encoding the video in a format the browser can play.
D) Transferring the video call between agents.

4. What is the critical security risk if the AICC UAP is deployed as a web application without enforcing HTTPS
/TLS encryption?

A) The IVR prompts will not play correctly.
B) Voice quality may be reduced.
C) Call recording functionality will be disabled.
D) Agent login credentials and customer data transmitted could be intercepted.

5. In AICC reporting, what is the "longest wait time" metric?

A) The average time agents spend in after-call work.
B) The time it takes for the system to boot up.
C) The duration of the longest call handled by an agent.
D) The maximum time a caller spent in queue before being answered or abandoning.

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