HP HP2-H27 : Servicing HP Desktops, Workstations and Notebooks

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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

Question #1
How do you protect yourself from electrical shock when servicing HP notebooks?

A. Unplug the computer, remove the battery, and touch a screwdriver to the battery connection contacts to remove residual power in the device.
B. Unplug the computer, remove the battery, and allow the computer to stand for a few minutes before accessing internal components.
C. Unplug the computer, but do not remove the battery because the battery provides the computer with a grounded connection when you replace parts
D. Remove the battery, but do not unplug the computer because the power supply provides a grounded connection when you replace parts.

Question #2
Which statement is true about replacing system boards?

A. Replacing the system board typically includes moving items, such as CPUs, memory modules, heat sinks, fans, and RTC batteries, from the old board to the new board.
B. You must update the BIOS with the correct licensing information when replacing system boards that are tied to individual or group licenses.
C. You must back up the encryption keys, passwords, and other user credentials before replacing system boards that include the Trusted Platform Module (TPM).
D. The system board replacement part includes the processor and the heat sink and must be replaced as a complete unit.

Question #3
What is a Stock Keeping Unit (SKU)?

A. A number that identifies a unit with all the options added but does not include service warranty 01 software
B. A number that identifies a unit that includes only standard configurations that are unchangeable and remain the same across regions
C. A number that identifies the entire preconfigured package as purchased by a customer
D. The factory basic build with all fixed components (modules) installed

Question #4
As of 2012, to which offline diagnostic tool did HP commercial desktops and workstations begin to transition?

A. HP Insight diagnostics
B. HP Advanced BIOS diagnostics
C. HP Advanced POST diagnostics
D. UEFI diagnostics

Question #5
Which software application for HP commercial notebooks helps customers tailor system functions to maximize notebook capabilities and meet their needs?

A. HP QuickSync
B. HP Performance Advisor
C. HP Power Assistant
D. HP QuickLook

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