Peoplecert ITIL-4-HVIT : ITIL 4 Specialist: High-Velocity IT

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. Which is an example of a typical behaviour pattern for 'design thinking'?

A) Acknowledging concerns about hazardous systems
B) Experimenting with and testing ideas
C) Evolving unpredictable systems in a changing environment
D) Establishing principles relating to moral responsibility

2. An organization has many development teams that design products and services in different ways. There is a wide variation in the levels of customer satisfaction with these products and services. The organization would like to introduce a more effective approach to 'service design'.
Which is the BEST improvement activity?

A) Assess the organization's strategic objectives and customer requirements, then decide on the number and types of 'service design' approaches and models
B) Review the 'service design' approaches and models to remove duplication, and improve the efficiency of the development teams
C) Define and agree a single 'service design' approach and model, based on the 'service design' activities of the most successful development teams
D) Identify the products and services for which there is low customer satisfaction, and increase the human and technical resources for service design during future upgrades

3. An organization has integrated security requirements, controls, and automated security testing directly into the work of its development and operations teams, rather than treating security as a separate gate at the end.
Which approach does this describe?

A) Value stream mapping
B) Lean startup
C) DevSecOps
D) Site reliability engineering

4. What is the MOST LIKELY reason for an organization to delay a transformation to high velocity?

A) The organization needs to maintain high levels of information security
B) The organization already uses an Agile approach to software development
C) The organization is not ready for a cultural change
D) The organization's customers value resilience over speed

5. An organization has a backlog of changes to improve the existing and to introduce the new IT services. All changes cannot be implemented simultaneously. The IT team needs to identify changes that should be implemented first to support business goals and priorities.
Which practice will MOST help the IT team to achieve this?

A) Service validation and testing
B) Service design
C) Relationship management
D) Deployment management

Solutions: