Peoplecert ITILFNDv5 : ITIL Foundation (Version 5)

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What is an incident in IT services?

A) Any change of state significant for management
B) A cause of one or more interruptions
C) A flaw or vulnerability in a service
D) An unplanned interruption to a service or reduction in service quality

2. What is the PRIMARY purpose of the 'acquire' activity?

A) Secure and allocate necessary resources efficiently
B) Resolve incidents and fulfil recovery procedures
C) Provide services and manage user onboarding
D) Create functional prototypes for testing

3. Which statement about the 'band of visibility' is CORRECT?

A) It includes only the activities visible to the service provider
B) It applies exclusively to modern, technology-based digital service models
C) It defines the complete path of the customer's service journey
D) It represents all aspects visible between provider and consumer organizations

4. Which activity focuses on minimizing the impact of incidents and disasters when they happen?

A) Transition
B) Operate
C) Design
D) Support

5. What is the role of a governing body in an organization?

A) It manages the technical details of digital products directly
B) It is accountable for performance and compliance at the highest level
C) It is responsible for day-to-day operations
D) It focuses exclusively on financial reporting

Solutions: