Microsoft MB2-868 : Microsoft Dynamics CRM 2011 Applications

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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A) Activate all draft quotes related to the opportunity.
B) Enter the close date on the close opportunity form.
C) Relate the opportunity to at least one competitor.
D) Close all open activities on the opportunity.

2. You are creating a personal dashboard in Microsoft Dynamics CRM 2011. Which of the following components can you include on the dashboard?

A) charts and lists
B) charts and reports
C) only reports
D) only charts

3. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list. You select Phone Call as the campaign activity.
To which of the following can you assign ownership of the phone call activities? (Choose all that apply.)

A) a business unit
B) a resource group
C) yourself
D) a user
E) a team

4. In Microsoft Dynamics CRM 2011, you need to create a dynamic marketing list.
Which of the following entities can you select as the member type?
(Choose all that apply.)

A) Lead
B) Contact
C) Parent
D) Organization
E) Account

5. In Microsoft Dynamics CRM 2011, a case is in a specific queue that is not the service queue.
You need to ensure that the case is in the service queue so the service team can work on the case.
Which of the following actions will achieve the goal?
(Choose all that apply.)

A) Assign the case to the service team.
B) Route the queue item to the service queue, and assign the queue item to the service team.
C) Open the queue item details, set the Worked By attribute to the service team, and set the Queue attribute to the service queue.
D) Add the case to the service queue.

Solutions: