Microsoft MB2-868 : Microsoft Dynamics CRM 2011 Applications

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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to create a new quote for a customer.
The new quote is for products that are used in an existing opportunity for a different customer.
What should you do?

A) Create the new quote and relate the existing opportunity.
B) Create the new quote and get the products from the existing opportunity.
C) Create the new quote directly from the existing opportunity.
D) Copy the existing opportunity and create the new quote directly from the new opportunity.

2. You are configuring the Sales module in Microsoft Dynamics CRM 2011.
Which of the following components must be configured before you can add a product to the catalog?

A) price list
B) currency
C) discount list
D) unit group

3. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A) Create a new lead and set a connection to the email message.
B) Create a new lead, attach the email message to the lead, and then save the lead.
C) Convert the email message into a lead.
D) Create a new lead from the Regarding lookup of the email message.

4. In Microsoft Dynamics CRM 2011, you need to send the Sales Attachment of a Sales Literature record to a
Customer.
What should you do?

A) Open the Sales Literature and send it to the customer as an email message.
B) Create an email message, add the Sales Attachment record, and send the email message to the Customer.
C) Create an email message, add the Sales Literature record, and send the email message to the Customer.
D) Open the Sales Attachment and send it to the customer as an email message.

5. A company uses a multitenant deployment of Microsoft Dynamics CRM 2011.
When you schedule a service activity, the scheduler offers appointments at unexpected times.
You discover that the times correspond to the wrong time zone.
You need to set the time zone so that service activity appointments are offered at the correct times, without
impacting other organizations.
Where should you set the time zone?

A) in the Date and Time settings of the Microsoft Dynamics CRM server
B) on the General tab of the Personal Options dialog box
C) in the facility settings
D) in the facility work hours settings

Solutions: