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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Testing | 11% | - Validate and test designs
|
Salesforce Certified Platform User Experience Designer Sample Questions:
Question #1
Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible. Which principle would represent their company strategy?
A. Reframing products in terms of outputs over outcomes
B. Highlighting product benefits over uncovering customer needs
C. Prioritizing engagement over number of impressions
Question #2
A realty company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers. Which two standard Salesforce objects should be used in this experience?
A. Account and Contact
B. Case and Contact
C. Opportunity and Contact
Question #3
When designing a custom component that includes a clickable magnifying glass icon in a Lookup field, what should be used as the alternative (alt) text?
A. Magnifying glass
B. Finder
C. Search
Question #4
A group of sales users needs to be guided step by step through a new process using Floating or Docked Prompts. Their administrative team wants the ability to see the adoption of this assistance via Reports and Dashboards. What out-of-the-box feature should be recommended?
A. Screen Flow
B. In-App Guidance
C. Walkthrough App from AppExchange
Question #5
Cloud Kicks wants to plan out the strategy for an upcoming discovery phase. Which practice should be considered?
A. Assess personal knowledge and assumptions on what end users want.
B. Write up user stories for the potential solutions.
C. Understand the problem before moving to solutions.
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: A | Question #3 Correct Answer: C | Question #4 Correct Answer: B | Question #5 Correct Answer: C |
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