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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. How do you create an assignment for a service technician in SAP Service Cloud?
A) Use a time report
B) Use the Resource Scheduler
C) Use a ticket routing rule
D) Use SAP Multi-resource Scheduling
2. Where do you set up a custom report to appear in the SAP Cloud for Customer insight app?
A) Adaptation mode
B) Analysis work center
C) Business Analytics work center
D) Home page
3. Which field identifies a ticket as relevant for a field service scenario?
A) Processing Type
B) Leverage indicators
C) Organization
D) Requires Work
4. To which objects can you add an installed base? Note: There are 2 correct answers to this question.
A) Contract
B) Visit
C) Ticket
D) Maintenance plan
5. Which of the following components of computer telephony integration (CTI) are delivered by SAP Cloud for Customer?
Note: There are 2 correct answers to this question.
A) Service request creation
B) Live activity pane
C) CTI client adapter
D) CTI client server
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A,D | Question # 5 Answer: B,C |
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