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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Cloud Configuration | 16% | - Sales Cloud features and customization - Sales processes and workflows |
| Opportunity Management | 17% | - Forecasting and quota management - Opportunity stages and pipeline management |
| Sales Cloud Analytics | 10% | - Sales metrics and KPIs - Reports and dashboards for sales |
| Account and Contact Management | 12% | - Account hierarchy and relationships - Contact management best practices |
| Practical Application of Sales Cloud Expertise | 33% | - Customer success and solution delivery - Sales Cloud implementation strategies - Scalability and maintainability |
| Lead Management | 12% | - Lead qualification and conversion - Lead scoring and routing |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Question #1
Cloud Kicks wants to prevent an Opportunity from moving to "Closed Won" unless a required approval from finance has been completed. What should the consultant recommend?
A. A Chatter approval post
B. A workflow rule
C. An approval process with a validation rule to enforce the gate
Question #2
A small company has hired a consultant to plan its Sales Cloud implementation. The company wants to get up and running with Sales Cloud right away. The deadline has yet to be established and the requirements still need to be defined. Which project management methodology should a consultant recommend to ensure the implementation is successful?
A. Kanban
B. Waterfall
C. Agile
Question #3
A consultant for Cloud Kicks is migrating data from an on-premises system to Salesforce. The consultant has imported Account records, and is attempting to import the associated Contacts using Data Loader, but the import has failed records. The error messages all read UNABLE TO LOCK ROW. What is causing these records to fail?
A. Updates to child records that have the same parent records are being processed simultaneously.
B. An Apex trigger on the Account object is firing on insert and causing the Contact import to fall.
C. Contact records should be imported in the same batch as Account records.
Question #4
A consultant needs to design a solution so that sales reps in different business units cannot see each other's Opportunities, but sales operations needs to see all. What should the consultant recommend?
A. Role hierarchy only, no OWD change
B. Organization-Wide Default of Public Read/Write
C. Organization-Wide Default of Private, with sharing rules to grant broader access to Sales Ops
Question #5
Cloud Kicks (CK) is developing its organizational change management (OCM) and rollout strategy. The consultant has emphasized the value of leveraging the experiences of partners and customers within the Salesforce ecosystem. Which resource should the consultant recommend to help CK reach its goal?
A. Salesforce Premier Success
B. Trailblazer Community
C. End user feedback
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: C | Question #3 Correct Answer: A | Question #4 Correct Answer: C | Question #5 Correct Answer: B |


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