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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Lead Management | 12% | - Lead qualification and conversion - Lead scoring and routing |
| Topic 2: Account and Contact Management | 12% | - Account hierarchy and relationships - Contact management best practices |
| Topic 3: Sales Cloud Analytics | 10% | - Reports and dashboards for sales - Sales metrics and KPIs |
| Topic 4: Opportunity Management | 17% | - Forecasting and quota management - Opportunity stages and pipeline management |
| Topic 5: Sales Cloud Configuration | 16% | - Sales processes and workflows - Sales Cloud features and customization |
| Topic 6: Practical Application of Sales Cloud Expertise | 33% | - Sales Cloud implementation strategies - Customer success and solution delivery - Scalability and maintainability |
Salesforce Certified Sales Cloud Consultant Sample Questions:
1. Cloud Kicks wants to help its sales reps identify stalled opportunities in a single view.
Which solution should the consultant recommend to meet the requirement?
A) Use Deal Insights In Pipeline Inspection
B) Create a Lightning Web Component.
C) Create a screen flow.
2. The admin at Universal Containers is attempting to retire a Product that is being replaced by a newer version, but they are receiving an error because the Product is associated to an Opportunity.
What should the consultant recommend to resolve the issue most efficiently?
A) Edit the Product record and uncheck the Active field.
B) Create a flow to delete the Product from the Price Book.
C) Archive the Product and each related Price Book entry.
3. During a discovery session at Cloud Kicks, a major topic is highlighted that is outside the current statement of work (SOW). The addition to the project scope is necessary but will be difficult to implement.
How should the consultant proceed?
A) Create a change request for the new items.
B) Conduct another discovery session to define the new items.
C) Revise the timeline to accommodate the new Items.
4. Universal Containers (UC) deployed Sales Cloud 3 months ago to the North American sales teams. One of the reasons UC selected Sales Cloud is its mobile support which provides flexibility for sales reps.
How should the consultant assure UC's management that Sales Cloud is being successfully adopted on mobile devices?
A) Download the Login History report and filter by device type.
B) Review the user profiles for mobile device permissions.
C) Report on the opportunity records created on a mobile device.
5. Cloud Kicks wants to send an email notification to the VP of sales whenever any opportunity with an amount of $100,000 or more reaches a probability of 75% or more.
Which solution should the consultant recommend?
A) Change the stage on the opportunity.
B) Configure a flow with an email alert for the opportunity.
C) Create a Lightning Email Template for the opportunity.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |


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