Peoplecert CMS7 : ITIL V3 Foundation

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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or service provided Responsibilities and dependencies for both parties

A) All of the above
B) 1 and 2 only
C) 1 and 3 only
D) 2 and 3 only

2. A process owner is responsible for which of the following?
1.Documenting the process
2.Defining process Key Performance Indicators (KPIs)
3.Improving the process
4.Ensuring process staff undertake the required training

A) All of the above
B) 1, 2 and 3 only
C) 1, 2 and 4 only
D) 1, 3 and 4 only

3. Which of the following availability management activities an? Considered to be proactive as opposed to reactivate
1.Monitoring system availability
2.Designing availability into a proposed solution

A) 1 only
B) 2 only
C) Both of the above
D) Neither of the above

4. The MAIN purpose of the Service Portfolio is to describe services in terms of?

A) Business Value
B) Functionality
C) IT Assets
D) Service Level Requirements

5. Which of the following is NOT a valid objective of Request Fulfillment?

A) To source and deliver the components of standard services that have been requested
B) To provide a channel for users to request and receive standard services
C) To provide information to users about what services are available and how to request them
D) To update the Service Catalogue with services that may be requested through the Service Desk

Solutions: