Salesforce Slack-Con-201 : Salesforce Certified Slack Consultant

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Salesforce Certified Slack Consultant Sample Questions:

1. Which discovery question will best help you understand your client's security concerns and guidelines?

A) Are there groups within the organization that need more restrictive permissions or access than a typical employee?
B) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
C) Which internal teams collaborate most frequently in your current organization?
D) What user support model does your organization use today to answer IT and Slack-related questions?

2. You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?

A) Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.
B) Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
C) Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.
D) Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.

3. Which discovery question will best help you understand your client's security concerns and guidelines?

A) Are there groups within the organization that need more restrictive permissions or access than a typical employee?
B) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
C) Which internal teams collaborate most frequently in your current organization?
D) What user support model does your organization use today to answer IT and Slack-related questions?

4. Who can accept a Slack migration invitation?

A) Org Primary Owner, Org Admins and all Workspace Owners
B) Org Owner and Org Admins
C) Org Owner, Org Primary Owner and a migrating Workspace Primary Owner
D) Org Primary Owner and Org Admin

5. Your client wants to add an additional layer of security for their data in Slack. They enquired about Slack's Enterprise Key Management (EKM) product.
What guidance can you provide on how to proceed with enabling EKM?

A) EKM is a free product that you can add-on as necessary. Only Org Owner has the ability to enable EKM.
B) EKM is an add-on product that needs to be purchased and then configured with support from Slack.
C) EKM is included with the purchase of Slack security tools and can be enabled by the Org Owner.

Solutions: