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Nortel 920-326 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Symposium Contact Center Architecture Overview | - Telephony Integration
|
| Topic 2: Reporting and Management | - Historical reporting
|
| Topic 3: System Configuration and Deployment | - Administration
|
| Topic 4: Call Routing and ACD Functionality | - Skills-based routing
|
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