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Nortel 920-481 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 20% | - Common issues and resolution - System monitoring and logs - Backup, restore, and database management |
| Topic 2: Unified Messaging Features & Services | 25% | - Message security and access control - Auto attendant and call routing - Voice mail, fax, and email integration - Message delivery, notification, and storage |
| Topic 3: CallPilot Rls.5.0 Architecture & Components | 25% | - Integration with CS1000 PBX and IP networks - System hardware and software components - Unified Messaging core features |
| Topic 4: Installation & Configuration | 25% | - Mailbox and user account setup - Network and telephony integration - Server installation and initial setup - CallPilot Manager configuration |
| Topic 5: Licensing & Administration | 5% | - System reports and diagnostics - License management and capacity planning |
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