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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selling HP PPS Service Value | - Solution bundling with hardware and services - Customer pain points and value-based selling approach |
| Service Positioning and Competitive Differentiation | - HP service differentiation in printing and PC ecosystems - Competitive landscape overview |
| HP ServiceOne Services Framework | - Support, maintenance, and managed services concepts - Service lifecycle value proposition |
| HP PPS Portfolio Overview | - Overview of HP Personal Systems and Printing solutions - Positioning of HP PPS within enterprise and SMB markets |
| Customer Engagement and Sales Process | - Identifying opportunities in lifecycle services - Partner and channel collaboration model |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
A) HP Standard Contractual Services
B) HP Priority Services
C) HP Care Pack Services
D) HP Custom Contractual Services
2. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?
A) HP Channel Services Network
B) Aftermarket Channel Facilitation Program
C) Services360 Pro
D) HP Contractual Services
3. Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select
two.)
A) HP Standard Contractual Services
B) HP Priority Services
C) HP Configuration Services
D) HP Care Pack Services
E) HP Custom Contractual Services
4. Which service is part of data and hardware protection?
A) Printer installation
B) Maintenance kit
C) Defective media retention
D) Onsite repair
5. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
A) HP Standard Contractual Services
B) HP Priority Services
C) HP Care Pack Services
D) HP Custom Contractual Services
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A,E | Question # 4 Answer: C | Question # 5 Answer: C |
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